Introducing:
Trial Online Virtual Visits

TrialOnline provides a secure platform to conduct study visits remotely minimizing patient travel and maximizing engagement.

EDC + ePro + Virtual Visits =  All study data in one place.

Why offer Virtual Visits?

The world changed quickly and drastically and the COVID-19 pandemic has shown the importance of implementing virtual trial technologies to clinical trial sponsors, CROs and sites. Trial investigators need the ability to communicate with participants in real-time and ensure appointments are on track and necessary data is continually collected and monitored. Patients need assurances that they are safe, their health is prioritized and their personal information secure. 

We at TrialOnline quickly recognized the need to introduce Virtual Visits, our e-health technology solution for Site-to-Patient communication during clinical trials. Connecting our EDC system and ePro app, TrialOnline partners now have the ability to offer secure communication through in-home consultation between site and patient. This includes performing clinical visits entirely remotely through video, voice call or text messaging including image upload. Required data can be collected as specified and on schedule for each clinical trial. A face-to-face meeting between trial investigator and patient both ensures data quality and motivates trial patients to maximize engagement to completion. Investigators can observe patients, monitor symptoms and instruct patients to complete assessments. 

Conducting the visits virtually and remotely ensures the health and safety of patients, allows staff to collect and monitor data enabling the continuation of ongoing studies as well as the start of new studies both during government mandated restrictions. Minimizing site visits further simplifies patient participation in clinical trials and post-approval studies for patients.

How to conduct Virtual Visits?

Patients download the ePro application to their iOS or Android mobile device. Trial investigators begin a scheduled Virtual Visit by calling a selected patient through the EDC or ePro system.

The video call option allows clinicians from anywhere in the world to directly communicate with a trial patient, monitoring the collection of data, for example temperature or breath examination, under direct supervision and direction of the clinician. Enabling video ensures that data is collected correctly and the test is conducted appropriately while results can be shown through the camera in real-time.

The video call option allows clinicians from anywhere in the world to directly communicate with a trial patient, monitoring the collection of data, for example temperature or breath examination, under direct supervision and direction of the clinician. Enabling video ensures that data is collected correctly and the test is conducted appropriately while results can be shown through the camera in real-time.

Telephone and text messaging is also available for Virtual Visits. Text messaging allows patient and trial investigators to communicate outside of scheduled visits as required, and information regarding the trial can be text messaged to all participating patients.

Virtual visits uphold complete security and data privacy (HIPAA, GDPR) and are FDA 21 CFR part 11 compliant.

How does a Virtual Visit work?

Trial site staff can access patients participating in the trial through Trial Online’s EDC or ePro system. Virtual visits are scheduled and calls are initiated by site staff by selecting a patient from the ordinary lists. The patient receives a video or voice call from site staff directly to their mobile device through the downloaded ePro app.

All prior chat history with the patient is visible which allows for any site staff member to quickly ascertain the patient’s condition and any concerns from prior virtual visits. Follow up appointments are scheduled and patients receive notifications as well as reminders of upcoming virtual visits in the ePro app.

Virtual Visits work alongside electronic data collection as well as ePRO/eCOA clinical trials and post market studies. A full audit trail is accessible if necessary. The benefits stem beyond continuity of medical trials during travel restrictions, as Virtual Visits also allow pharmaceutical companies to decrease costs by minimizing travel budgets and offering virtual visits as a regular procedure for new medical trials.

Learn more about Virtual Visits

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